Refund policy
Return & Refund Policy
Effective Date: May 16, 2025
We aim to ensure customer satisfaction. If there's an issue with your order, please review the following policy:
1. Eligible Returns
Returns or exchanges are accepted only if:
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The product is damaged during delivery
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The product received is incorrect
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The product is unused and in its original packaging
Important:
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Notify us within 3 days of receiving the item
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Include photos and your order number when contacting us
2. Non-Returnable Cases
We do not accept returns or refunds if:
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The customer changes their mind
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The product has been opened or used
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The product is reported after it has expired due to delayed notice
3. Return Process
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Contact us via LINE: @bodyshape or Email: info@bodyshape.co.th
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Provide your order number, issue details, and product photos
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Our team will respond within 3 business days
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If approved, we will ship a replacement or process a refund
4. Refunds
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Refunds will be made through the original payment method
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Processing time: 5–10 business days, depending on the payment provider
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In most cases, the customer will be responsible for return shipping (unless the issue is our fault)